President Jamie Brooks From City Wide of North Carolina Reflects on City Wide Journey

feature image of President Jamie Brooks From City Wide

If you could tell your 1-year-in-business self anything from your 6-year-in-business self, what would it be?

The biggest thing I’d advise myself to do is to never stop interviewing. Even when your team is full, continuously searching for talented candidates is an important part in growing your business. I’d also tell myself to not get so focused on the operations that you loose sight of sales momentum and to double down on the amount of sales people you hire early on.

What is the best business decision you’ve made regarding your City Wide business? 

For me, I’d say the best business decision I made was deciding to hire a colleague to oversee the day-to-day operations and allowing myself to be the “sales face” of City Wide. As the owner, it was important for me to get out into the community, network with potential clients, and bring in notable accounts—especially when our office was just establishing its reputation.

Along with that, I’d also say having the willingness to fire bad clients. There are some client relationships that are not worth pursuing if the amount of work being put into the account doesn’t equate to the amount of margin you’re bringing in. I learned to cut our office loose from troublesome clients so we could spend more time seeking out more profitable and more beneficial opportunities.

What’s an example of a professional mistake you’ve learned from or the hardest lesson you’ve learned? 

When I first opened my City Wide office, we had a smaller team, but we were bringing in clients who needed work done right away. I was ready to roll up my sleeves and get my hands dirty, so you’d find me pressure washing on a Sunday afternoon. Two years later I found myself trapped, still doing service work, as other City Wide owners continued to grow. Deviating from the franchise business model like this was a distraction and at the time, it hindered our ability to move forward. Once I realized this, I went back to the book and quickly made operational changes so that our systems and processes would align with the ones City Wide put in the place.

For you, what is the best part about running your own business? 

The most rewarding aspect of running my own business is knowing that the hours, sweat, and time put into growing the company doesn’t just result in a paycheck. It’s more than a job. I’m able to see firsthand how City Wide provides value to my colleagues and our clients. Plus, I take great pride in what our team has done to establish City Wide’s presence in Raleigh-Durham. It’s empowering to build a business’s local reputation from scratch and watch it grow throughout your region.

What is the most helpful tip you could give to a fellow City Wide Franchisee?

If you’re thinking about stepping outside the City Wide model—just don’t. Almost every failure my team has gone through can be traced back to a time where we strayed away from the franchise’s business structure. There will be times when you think you can outsmart the system and grow at a faster rate, but stick with the procedures that are designed and I assure you—everything will work out as it’s supposed to.

On another note, don’t be afraid to ask for help. There are wildly successful City Wide franchisees who have been in your place and are embarking on the same journey. Network within the franchise system to pick their brains on business strategies and when issues arise. Along with the Home Office, other City Wide franchisees will be your most valuable resource.

Looking at the next five years, what’s one of your goals for your business? 

As we continue to provide exceptional assistance to our clients and hire top-notch employees, my goal is to have City Wide of North Carolina become known as the leading provider of building maintenance solutions across all of Central and Eastern North Carolina.

If there is one more thing you would want the people in Kansas City and across the nation to realize, what would it be?

To finally admit that the true home of the greatest college basketball is North Carolina.


Success Stories

I feel very blessed to be part of this business. The thing that is amazing about this franchise model and system that I don’t think any of us foresaw was the scaleability. The scaleability makes all the difference. This is everything I liked about corporate America without all the micromanagement that I hated. You can listen to our Franchisee “Z” Call where I discuss this and more by clicking on this YouTube link:

success story of David Otis David OtisCity Wide Facility Solutions operating in Metro Atlanta

Much like the saying, “dreams come true, not free,” City Wide offered me the opportunity to chase a dream to build a business for my family though hard work and perseverance. The fruits of that hard work have not only created a profitable and growing family legacy business but, more importantly, the platform for us to improve the quality of life of our employees’ families as well as to give back in a meaningful way to our middle Tennessee community. The ceiling is high for those who want to chase their dream.

success story of Tim Akers Tim AkersCity Wide Facility Solutions operating in Nashville, TN

Jeff and I saw firsthand through my work for City Wide Franchise Corporate how this business can provide real wealth opportunities for us; there is no greater endorsement than a former employee who decides to buy a franchise from the company! With City Wide, we get to make a difference in our community, not just for ourselves and our family, but for our clients and our team. The work is rewarding because we believe in what we are doing for our clients every day.

success story of Meredith Cimino Erickson Meredith Cimino EricksonCity Wide Facility Solutions operating in Omaha, NE

What appealed to us about City Wide was the opportunity to work together and build a family business. No corporate bosses, no long distance travel, and the freedom to be there for our children when we want. Personal effort is directly rewarded with results and as you grow you get to share that success with an ever-growing team of direct staff, independent contractors, and happy clients.

success story of Alan Matheson Alan MathesonCity Wide Facility Solutions operating in Central Pennsylvania

I fell in love with the Home Office team. I believed in the concept of the model. I loved the team’s professionalism, enthusiasm, integrity, ethics and, most importantly, family values. When we left [Discovery Day] I was scared we would not be selected. We were so excited when we got the call that we had been. It has been the best decision we have ever made for our family.

success story of Naila Matheson Naila MathesonCity Wide Facility Solutions operating in Central Pennsylvania
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